Return & Refund Policy

At MXZ Gaming, we aim to provide a clear and transparent return and warranty process.

1. 30-Day Return Policy

Customers may request a return or exchange within 30 days from the date of delivery.

Eligibility:

• Items must be unused and returned in original packaging
• All accessories must be included
• Products showing signs of damage, heavy use, or modification may not be eligible

Fees:
We do not charge restocking fees for standard returns.

Return Shipping:
Customers are responsible for return shipping costs. We recommend using a trackable and insured shipping method.

2. Custom-Built Systems

• Custom-built systems are eligible for return only in cases of confirmed hardware defects verified by our support team.
• Orders canceled more than 24 hours after placement but before shipment may be subject to a processing fee of up to 20%.

3. Refunds

• Refunds are processed within 7 business days after the returned item is received and inspected.
• Refunds are issued to the original payment method
• Original shipping fees (if any) are non-refundable unless the return is due to a defective or incorrect item

4. Exchanges & Warranty

• To exchange an item, customers should first return the original product and then place a new order.
• All systems include a 1-year limited warranty covering manufacturing defects.

5. Return Instructions

Customers must contact our support team before returning any product. Unauthorized returns may not be accepted.

For return approvals, questions, or warranty support, please contact us at:
Email: [email protected]